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Get In Touch

Frequently Asked Question!

Our website is available 24 hours a day, 365 days a year. We ask that you place the order at least 72 hours in advance of when you need your groceries delivered.

We do accept last-minute orders, but please e-mail us at store@www.serengetistore.com or give us a call at :

(+27) 82 905 0095 to see if we are able to fit you in. There may be times when the delivery of these items will be after 5:00pm.

We make every effort to ensure that all items purchased are available.
We accept payment by credit card (Visa, MasterCard, American Express, or Mobilemoney) only. We do not accept cash or personal checks. Your card will be charged immediately after checkout of your groceries.
Your personal information is safe with us. It is not given, sold, or traded to anyone else.
Yes, our minimum order amount is R500.00
If you need to change an order, please contact us via e-mail at store@www.serengetistore.com. We accept any changes prior to finalisation of the order.
To cancel an order, please e-mail us at store@www.serengetistore.com or call us at (+27) 82 905 0095 stating your full name.
Please contact us immediately if you feel an item is missing from your order. We will locate the item and get it over to you as soon as possible. We double check all orders during the shopping and packing stage before delivery.
Our service is available 7 days a week throughout the year. We make every effort to complete our deliveries by 5:00pm (SAST). If we cannot gain entry into your place of lodging, we will contact you to set up a delivery time.
Our service is available 7 days a week throughout the year. We make every effort to complete our deliveries by 5:00pm (SAST). If we cannot gain entry into your place of lodging, we will contact you to set up a delivery time.
Your personal security is our main concern. We use leading industry functions to ensure that all personal information is transmitted through protected channels.

Do you have any questions/suggestions?

We actively monitor messages, and we usually respond in 2-3 hours.